Store Policies


Network Tool Warehouse Product Warranty & Return Policy

As a distributor of new tools and equipment, it is our policy to pass through the product warranty and service directly to the end user as outlined by the manufacturer. If a manufacturer's product fails under warranty, the end user must contact the manufacturer for service. Your invoice will serve a proof of purchase for warranty service.

If a manufacturer's product fails outside of the warranty period it is the end user's responsibility to work directly with the manufacturer for service and repair.

The return policy of Network Tool Warehouse is as follows:

Merchandise must be in its undamaged original packaging and in resalable condition. In addition, the return must be authorized and fall within 14 days of purchase. After the 14th day all authorized returns are subject to a 15% restocking fee. The exceptions to this return policy are:

Computer related hardware, software and special orders are not returnable unless authorized by the manufacturer.


About Us

Network Tool Warehouse is a distributor of professional quality service tools and equipment. This year, we celebrate our 21st anniversary as one of the leading providers of tools in the nation. The secret to our success? A healthy mix of originality and tradition. We know the value of tapping into our experiences from the past, and the necessity of pushing the envelope toward the future.

Mailing Address:
PO Box 34628
Seattle, WA 98124-1626

Email: info@ntxtools.com


Payment Information

We gladly accept:
We gladly accept Visa, MasterCard, Discover and American Express

Debit Cards
We accept debit cards, which display the Visa or MasterCard insignia.

  • Bank wire transfer information:
  • Our company name: Coastal Tool Supply
  • Our Bank Name: Bank of America, N.A.
  • Swift Code: BOFAUS3N
  • ABA number: 026009593
  • Account number: 6550113516
  • Merrill-Lynch Account number: 64D07027
  • Add $25.00 Bank Charge

C.O.D. Orders
C.O.D. accepted for company check only. Add $7.50 C.O.D. Fee. Bank reference check may be required. U.S. Sales Only.


Open Account

Purchase orders are accepted from government and educational institutes Fortune 1000 companies, along with established fleets and dealers. Purchase order must be referenced at time of order and P.O. must be faxed or mailed to us for our records. All other requests for open account must complete credit application.

Net 30 day billing for businesses only. Click here for a copy of our credit application. Acrobat Reader Required.


Shipping Information

Free Shipping Offer*

FREE SHIPPING ON $250 or More!

It is our objective to deliver our service tools, equipment and supplies to you quickly and in the most cost-effective way.

Take advantage of this limited time free shipping offer and no handling charges!

* In the Continental USA, lower 48 States.

For all Others Shipping Calculator Available at Checkout.


Purchase Orders

Purchase orders are accepted from government and educational institutes Fortune 1000 companies, along with established fleets and dealers. Purchase order must be referenced at time of order and P.O. must be faxed or mailed to us for our records. All other requests for open account must complete credit application.

Net 30 day billing for businesses only. Click here for a copy of our credit application. Acrobat Reader Required.


Return Policy

As a distributor of new tools and equipment, it is our policy to pass through the product warranty and service directly to the end user as outlined by the manufacturer. If a manufacturer's product fails under warranty, the end user must contact the manufacturer for service. Your invoice will serve as proof of purchase for warranty service.

If a manufacturer's product fails outside of the warranty period it is the end user's responsibility to work directly with the manufacturer for service and repair.

The return policy of Network Tool Warehouse is as follows:

Merchandise must be in its undamaged original packaging and in resalable condition. In addition, the return must be authorized and fall within 14 days of purchase. After the 14th day all authorized returns are subject to a 15% restocking fee. The exceptions to this return policy are:

Computer related hardware, software and special orders are not returnable unless authorized by the manufacturer.


Privacy Policy

Network Tool Warehouse is committed to safeguarding the privacy of our users, and the security of your credit card and other financial information.

Personal Information
We do not collect any personal information about you without your knowledge. Personal information is gathered when you register as a shopper on this site.  You select your own Login Id, and your own password to protect your Id.  Never share your Login ID or password with anyone.

You may update your Shopper information at any time, including your password, your billing address, and any shipping addresses.

This information is used to process your orders only.  This information is never sold to anyone.

Secure Communications
We protect your personal information from unwanted interceptions and intrusions from third parties, through the use of SSL encryption technology and firewalls.

Credit Card Information
Credit card information, whenever supplied, is transmitted only using SSL encryption.  The information is not stored in any web accessible form, and must be entered for each and every order.

If you are uncomfortable with using your credit card for Internet purchases, you may call us with your order.

Top of Page

Leasing Information

Please shop our website for the complete list of equipment you are interested in leasing. Contact John Keating at the link above to arrange your lease. Once your lease is approved we will process your order in 24 hours.

If you have any questions or if you would like us to take the leasing application over the telephone please give us a call
TOLL FREE 800.939.8665.